What is the delivery time and shipping cost for orders?

Free delivery is available on prepaid orders above ₹999 across India. Delivery is fast and hassle-free.

What is the return and refund policy?

You can return products within 5 days of delivery if they are unused, in original packaging, and with tags intact. Rackets that are strung or customized are not eligible for return.

Can I get custom stringing for badminton rackets?

Yes, professional stringing services are offered at an additional cost. You can select your string and tension preference before checkout.

How long will my order take to be delivered?

Metro cities: 2–4 working daysTier 2 & 3 cities: 4–7 working daysRemote locations: May take slightly longer

Are the products sold on your website 100% authentic and original?

Yes, absolutely. All products sold on our website are 100% genuine and sourced directly from authorized brands and official distributors.

Do You Have a Physical Store?

Yes, we have a physical store in Chennai where customers can visit, check products, and make purchases directly.

Return and cancellation policy

Return & Exchange Policy - Probadminton.in

If the item you receive is not right for any reason, you may return or exchange it within 5 days of delivery.

We will arrange the return pickup for you – you do not need to ship the product yourself.

Charges Applicable:

₹200 for returning a product
₹100 for product exchange

These charges will be collected while processing your return/exchange request.

Return Guidelines

To be eligible for a return or exchange:

The product must be in its original condition, with all tags and packaging intact
Apparel must be unworn and unwashed, with original tags attached
Shoes must be returned in the original shoe box, placed inside the shipping box
Accessories, strings, bags must be unused, with original packaging and labels

❌ Returns/Exchanges Will Not Be Accepted If:

Product appears used, washed, or tampered with
Original packaging or tags are missing or damaged
Product was bought during sale or clearance – these items are non-returnable and non-refundable
Customized products (e.g., strung or grip-modified badminton/tennis rackets) are not eligible for return or exchange, unless the product is damaged or broken during transit

📸 Mandatory: Images & Unboxing Video

To initiate a return or exchange, please provide:

Clear product images, and
An unboxing video from the moment of opening the parcel

⚠️ Important:

For any damage claim, the unboxing video is mandatory
Without this, returns/refunds (especially for damaged or missing items) will not be processed

Refund or Exchange Process

Once we receive the returned product in acceptable condition, we will:

Issue a refund to your original payment method, or
Arrange an exchange for your selected item

Refund Timelines:

Online payments – 5–7 working days
COD orders – refunded via UPI only

RTO (Return to Origin) & COD Policy

If a COD order is not accepted/collected by the customer, the partial COD amount paid (if any) will not be refunded
In case of RTO (Return to Origin), any partial COD payment is non-refundable

Shipping Charges

Original shipping fees are non-refundable, unless the item received was damaged or incorrect
In case of damage or wrong product, the unboxing video is mandatory

Cancellation Policy

You may cancel your order before it is shipped and receive a 100% refund
Once shipped, our standard return policy will apply

Need Help?

Before requesting a return or exchange, please contact our support team. They will guide you through the process and confirm all details.

📧 For assistance, write to us at: pbsportscenterindia@gmail.com

Thank you for shopping with probadminton.in! Your satisfaction is our priority 💛